Tele-Sales and Tele-Marketing
At CMC, tele-sales and tele-marketing processes cover identification of your target audience, segmentation of your customers and distribution channels, and promotion and sales of products and campaigns addressing each segment through outbound calls.
Customer Care/After-Sales Support
CMC Call Center offers service 24/7 via its expert customer care agents, technical support team and complaint process management system. These services are; consumer hotline/information center services, complaint handling services, 24/7 technical support/helpdesk services, customer satisfaction interviews.
Special Services for the Financial Services Sector
CMC offers various services to companies engaged in the financial services sector within the scope of operational and tele-marketing calls. For example; sales and tele-marketing, agentless dialing, verification, activation calls, collection calls, data update, interviews, campaign management, data/document management.
Back Office Services
CMC Call Center integrates different communication channels such as the web, mobile platform, wap and direct mailing so as to enable centralized management of customer contact channels. These are fax, letter management, data entry, data cleansing and integrated web services including e-mail management, chat, co-browsing.
Customer Relationship Management - CRM
CMC Call Center integrates the customer data received from different customer contact points to enable you to get a single picture of the customer; the company keeps these data healthy and up-to-date, thus forming the foundation of all marketing and CRM plans.
Campaign Management
CMC offers various services to enable constant communication with your customers throughout your marketing activities, follow-up on returns provided by the campaign, and correct establishment of the efficiency of different communication channels.
Self Service Channels
CMC Call Center operates highly efficiently using the IVR (Integrated Voice Response) and Speech Recognition services, thereby enabling the callers to quickly and easily access the service they wish to receive. Consumer hotline, sales channels communication channel, campaign management, loyalty program, mass outbound calls, automatic message playing service, order entry are one of these services.
