HR Policy

HR policy at CMC aims to achieve the identified targets in terms of customer satisfaction and quality service by developing its human resource potential.

The elements that set our HR policy in this frame are spelled out below:

Providing the professional environment and conditions for all employees without making any discrimination among individuals whereby they will be able to utilize and build on their skills and competencies.
Forming a team with existing employees and new hires, and maintaining a long-standing collaboration on the basis of mutual respect, trust, understanding and effective communication.
Assessing the employees’ performances on the basis of objective criteria and encouraging self-improvement and advancement.
Creating a corporate environment that promotes and rewards success and excellence.
Offering salaries and other benefits that are commensurate with the market conditions.
Formulating job descriptions, required qualifications and performance standards for each level.
Working under the light of the principle that the prerequisite of success is respect for the individual and dignity, and with the belief that developing human resource is a must for a permanent corporation.

HR Practices

Recruitment

The purpose of selection and placement activities at CMC Call Center is to recruit qualified people fit for the relevant position who will contribute to the future permanence and success of the company in line with the HR vision.

Employees are recruited within the frame of annual HR plans and the company’s needs. For vacant positions, candidates are reached via career portals, career days organized at universities, newspaper ads and our corporate website. Candidates submitting applications to our company and possessing the key qualifications required by the relevant position are invited first for group interviews, followed by individual interviews.

Candidates who are found to be successful in these phases are given competency and technical tests. Following the job offer, new hires are placed in the departments that suit the company’s needs and their qualifications.

Training and Career

The company's Training Department organizes training programs that are aligned with career plans in order to support the personal development of all CMC employees. CMC training programs aim at minimizing the problems employees are confronted with during the performance of their jobs, to increase their professional knowledge and skills, and to help them improve their competencies.

An extension of the Training Department, CMC Development Academy is a unit set up to offer the trainings that will help the current or future employees to build on their basic and technical competencies as they advance through their career paths. The 18-month training program organized by CMC Development Academy covers 6 training modules. The purpose of the training offered in the first 9 months is to provide the necessary knowledge to be a good customer representative, while the objective of the second 9-month period is to improve managerial skills.

CMC also offers technical training in various topics such as the system, product, service, screen etc. in line with operational requirements, as well as instant trainings in response to demands received from corporate customers.

After starting as a customer representative at CMC, you can quickly move on to become a team leader and climb up the steps of management. Career path is open up to the top position for each employee at our company, provided that the required conditions are fulfilled.

Performance Development

CMC employs MBO (Management by Objectives) so as to assure effective and productive work and to operate as a high-performing organization. In this model, project objectives identified are adopted and implemented across all levels in the company.

Competence-based performance appraisal is carried out twice a year: interim assessment and year-end assessment. The outcomes from these assessments are also used to identify training and development opportunities, and to create career plans.