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Services

With CMC Call Center Services, you reach your target audience at the right time, at the right place and through the right channel, thus ensuring the most efficient communication.

CMC designs customized projects whose scope and performance criteria are determined by you. This enables CMC to take on activities geared towards improving its services and your processes, as well as constant improvement. Superior quality service is produced in the most efficient manner within the frame of targets set in conjunction with your organization and management standards.

inbound

  • Order Management
  • Cross – Sell/Up Sell
  • Information Services
  • Customer Care
  • Complaint Management
  • Technical Support Services

inbound

  • Tele-Sales
  • Campaign Management
  • Welcome Calls
  • Collection Calls
  • Churn / Retention
  • Lead Generation

inbound

  • Data Entry Management
  • Data Management
  • Appointment Services
Tele-Sales and Tele-Marketing

At CMC, tele-sales and tele-marketing processes cover identification of your target audience, segmentation of your customers and distribution channels, and promotion and sales of products and campaigns addressing each segment through outbound calls.

  • Tele-marketing services
  • Appointment setting services for your sales force
  • Tele-sales services
  • Contract renewal and payment follow-up services
Customer Care / After-Sales Support

CMC Call Center offers service 24/7 via its expert customer care agents, technical support team and complaint process management system.

  • Consumer hotline/information center services
  • Complaint handling services
  • 24/7 technical support/helpdesk services
  • Customer satisfaction interviews
Special Services for the Financial Services Sector

CMC offers various services to companies engaged in the financial services sector within the scope of operational and tele-marketing calls.

  • Sales and tele-marketing
    • Cards/supplemental cards
    • Loan sales services
    • Various banking products
    • Insurance (policy sales; promoting new products; notification of accumulated funds, increased contributions; persuasion calls for automated payment methods)
  • Agentless dialing
  • Verification
  • Activation calls
  • Collection calls
  • Data update, interviews
  • Campaign management
  • Data/document management
Back Office Services

CMC Call Center integrates different communication channels such as the web, mobile platform, wap and direct mailing so as to enable centralized management of customer contact channels.

  • Integrated web services
    • E-mail management
    • Chat
    • Co-browsing
  • Fax, letter management
  • Data entry, data cleansing, database creation
Customer Relationship Management - CRM

CMC Call Center integrates the customer data received from different customer contact points to enable you to get a single picture of the customer; the company keeps these data healthy and up-to-date, thus forming the foundation of all marketing and CRM plans.

  • Database creation
  • Database updating and improvement services
  • Database integration services
  • Data mining
  • Customer segmentation and campaign management
Campaign Management

CMC offers various services to enable constant communication with your customers throughout your marketing activities, follow-up on returns provided by the campaign, and correct establishment of the efficiency of different communication channels.

  • Campaign access centers (instant handling of all kinds of demands and complaints received through different channels such as phone, fax, SMS, and the internet, and communicating the right information to the customer)
  • Campaign, order and appointment lines
  • Campaign database creation and data mining
  • Coupon, promotion follow-up
  • Logistics support
Self Service Channels

CMC Call Center operates highly efficiently using the IVR (Integrated Voice Response) and Speech Recognition services, thereby enabling the callers to quickly and easily access the service they wish to receive.

  • Consumer hotline
  • Complaint handling and information management (sending warnings via text messages and e-mail)
  • Order placement and accessing price information
  • Accessing dealer and service data (instant forwarding of information to relevant people via text messages and e-mail)
  • Sales channels communication channel
  • Order entry
  • Inventory, price, account, payment information lines
  • Campaign management, loyalty program
  • Mass outbound calls, automatic message playing service